I had really horrible experiences with Amex, but on the opposite side, as a small business owner. In my opinion (libel zone here) they purposefully squeeze very small businesses, as a matter of policy.
American Express came very close to sinking my business, having to tell employees that their paycheck was late, even though we had crossed every T to make sure that our customers payments were on time, due to American Express causing problems that would purposefully keep large payment amounts in their own coffers for the smallest and most manufactured of "issues", was one of the worst experiences of my professional life.
You know how customers who are "king" often fume that they supposedly will "never do business again" with some company due to some perceived slight? Well, I am fully aware that I may lose business, lose money, and fail to get customers for my choice, but they hurt me, my reputation, my sanity, my employees, so badly with their selective policy enforcement that I will truly never do business with American Express again. You have to draw the line somewhere.
American Express came very close to sinking my business, having to tell employees that their paycheck was late, even though we had crossed every T to make sure that our customers payments were on time, due to American Express causing problems that would purposefully keep large payment amounts in their own coffers for the smallest and most manufactured of "issues", was one of the worst experiences of my professional life.
You know how customers who are "king" often fume that they supposedly will "never do business again" with some company due to some perceived slight? Well, I am fully aware that I may lose business, lose money, and fail to get customers for my choice, but they hurt me, my reputation, my sanity, my employees, so badly with their selective policy enforcement that I will truly never do business with American Express again. You have to draw the line somewhere.