I'm writing this on a 2 year old Lumia 710. This replaced a 6303i. The thing has had the crap bashed out of it but it has never faltered, not once. In that time it has never crashed as well.
To be honest, the only bit I don't like about this as a Windows Phone is Microsoft. If someone else came up with it, I'd be happy.
What's the value of your anecdotal experience? I can add my own - my 6 month old Lumia 920 has been back to Nokia for repair. Twice.
Nokia hardware may have been legendary, but it certainly isn't any more. Some of the fit-and-finish on their stuff is weak now (sim tray on 920, dust getting in the front facing camera on the 920) and the rest of the industry has moved on.
The 710 isn't even two years old. It's at most, 19 months.
Exactly the same as the comments that I was replying to: zero. I posted it to illustrate this, since they are exact opposite experiences and now we have two statistically insignificant data points contradicting each other.
Nokia reduced to competing on distribution, marketing, and hardware alone? Why that's what they've always done, and they owned 30% of the market by doing that extremely well.
Still annoyed about the N900 and Maemo/Meego/whatever it is called now.