It needs new perspectives, I think. I posted this article because I was recently told of a doctor who made close to a $1M last year....making housecalls. He did it by eliminating his office, downsizing his staff to just basic support staff, and using proprietary software to track patients, bill, and schedule. I find this extremely interesting, so much so that I've asked to interview this doctor to gain more insight.
I feel his "reverse innovating" approach is what the industry needs. To look back at what worked and why we moved away from it, and maybe see if there's a potential for going back to it with a better system.
