Because:

1) I did not expect them to respond at all

2) I did not expect them to revert to their previous terms

3) I like it how they communicated that, not too much 'doublespeak' in there

None of these were on my list of 'expected actions', I fully expected them to stonewall and ride out the media storm. I think that their about-face is possibly reflective of the number of cancellations they've seen more than from anything else, but I doubt we'll ever get confirmation of that.

you're right -- but they dont deserve credit for reversing it -- they deserve maybe to be slated a little less.

Hehe, ok, I see your point. But from what I'm used to when it comes to bigcorp communicating with Joe User this is a pretty good example of how it is done.

Their initial action was a bad one, but their handling of the fall-out is pretty good, I see it as a net win for them, they're all over the news and they are shown to be on top of the situation.