> I feel like Accessibility needs to include discoverability, affordance, and usability, as principal axes.
Would most people who struggle with modern UI/UX would customize the discovery in their own way i.e. should every UI be configurable in a way it aligns with each user's mental model? And how would a UX system *behave* to find the "best" model for the job?
Not sure if you are an iOS user, or not, but the Accessibility customization is batshit crazy. Lots of cool things to tweak, but there's way too many knobs and switches. Also, and this is an issue with settings/preferences in almost all apps, regardless of platform, the damn settings aren't where they are supposed to be. They get placed into screens that match the designer's structure, but not that match the user's mental model.
I'd like to see customization models that match user mental models, and maybe better support for adapting to the user.
"AI" may be helpful, here. I think previous "wizards" have not been up to the task.
I wonder what might be more formal ways to extract such mental models.
1. Most people have been exposed to some sort of a computing device in their lifetimes, if that experience had enough UI/UX to support what the user wants from the new platform/os then a new UI/UX start with that, no matter how "ugly" it looked. Maybe give the option to make the desktop os windowing and nav look just like the mobile OS, if the user knows the latter, so that challenged users can just start cold if they know the other. This could solve problems like: Most people know how to do attachments on one platform do not know how to do it on the other.
2. If one does not have any mental model you could gamify it and reward the user for learning a UI/UX and decrease the reward over time as the user gets better.
3. Too many times people forget compound actions e.g. publising an ad on Facebook or knowing how
to do 2 fac auth. A strong voice driven navigator could aid in overcoming discovery difficulties, it would know how to do X and the user knows what(X) they want. Ideally since these things are done in a sequence, sequence models like LSTMs could learn what trips up people the most and it would reflect ones own mental model.
Would most people who struggle with modern UI/UX would customize the discovery in their own way i.e. should every UI be configurable in a way it aligns with each user's mental model? And how would a UX system *behave* to find the "best" model for the job?