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I would imagine OP is probably mining service call summaries to find common service issues, or at least that's what I would do.


That's what everyone says they'll do and then it never gets touched again.


I guess you just know better than everyone, include the people who do look at user interactions. I know I've done it, so I must be no one.


I guess I'm no one too because I've done plenty of call analyses too.


We should start a company!




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