I realize this is more than a week ago and nobody will see it, but...
Every large project has this position. Smaller projects it isn't a full time job and so they distribute it amoung the team members and don't track the cost. Larger projects it is too large for a full time person and so they are forced to distribute the costs of this and just cannot track the costs. We happen to be in the sweet spot where a full time person can do the job and so we can track that cost. However make no mistake everything this person is doing is done on every project.
I agree with tooling being important. the person we have doing this job is a great engineer who automates everything he can, but there is still a lot of work that needs to be done. Some of it cannot be automated. (many of the problems are people problems)
Every large project has this position. Smaller projects it isn't a full time job and so they distribute it amoung the team members and don't track the cost. Larger projects it is too large for a full time person and so they are forced to distribute the costs of this and just cannot track the costs. We happen to be in the sweet spot where a full time person can do the job and so we can track that cost. However make no mistake everything this person is doing is done on every project.
I agree with tooling being important. the person we have doing this job is a great engineer who automates everything he can, but there is still a lot of work that needs to be done. Some of it cannot be automated. (many of the problems are people problems)