We know this stuff isn’t ready, is easily hacked, is undesirable by consumers… and will fail. Somehow, it’s still more efficient to cover losses and degrade service than to approach the problem differently.
Customer service personnel are expensive to train properly, and often quit very quickly because they are treated very poorly by customers. The alternative to AI customer service is often no customer service (like Google).
We know this stuff isn’t ready, is easily hacked, is undesirable by consumers… and will fail. Somehow, it’s still more efficient to cover losses and degrade service than to approach the problem differently.