This is amazing. 10 minutes in I finally reached the entry labeled "Day 2" and closed the window out of self-defense. I'm going to send this link to annoying customer support clients to buy myself time.
Yeah, or create a CAPTCHA that is something like "what transmission components did this car need replaced before reaching Kinshasa" and hide your Tier 1 support reps behind it.
Epic Forum Thread on Concorde (2010) - https://news.ycombinator.com/item?id=8277343 - Sept 2014 (49 comments)
We should have another HN thead about this once the Boom boom settles down.