You should check out https://www.stacksync.cloud/ (YC W24) -- they do a bidi realtime sync between CRMs and databases. Not sure if that scratches your itch!
We are definitely looking to make our API public. We've built our core data model in such a way that business users can't accidentally break API users by, for example, making backwards-incompatible changes to their objects. It baffles me that everyone else in the space gets this wrong. But still, I want to feel really good about making an API that can stick around a long time before telling people to use it to run their business, and we're just not there yet.
A couple years back this may have been useful, but we've pivoted towards a different approach with less reliance on an external crm, except as a routing and presence engine
We are definitely looking to make our API public. We've built our core data model in such a way that business users can't accidentally break API users by, for example, making backwards-incompatible changes to their objects. It baffles me that everyone else in the space gets this wrong. But still, I want to feel really good about making an API that can stick around a long time before telling people to use it to run their business, and we're just not there yet.