i had someone call me recently claiming to be from coinbase and try to get me to enter a password reset code into a site hosted at “w-coinbase.com”. they claimed my account was compromised and “locked” (it wasn’t).
i humored the guy and asked for a help page from coinbase that listed “w-coinbase.com” as one of their official domains. they genius asked me to trust him, or i could talk to his manager who would share my ssn with me as “proof”.
i talked to the guy for like an hour asking him to put himself in my shoes, or explain why i couldn’t address the issue myself with a password reset or redoing my mfa setup. he got really angry, saying i was berating him for doing his job.
i suggested he give me a case number and i’d call back into coinbase’s support line. he gave me a six digit number and then hung up abruptly when i said i’d call him back.
it was glorious.
anyway, every one should have a feature like this.
i had someone call me recently claiming to be from coinbase and try to get me to enter a password reset code into a site hosted at “w-coinbase.com”. they claimed my account was compromised and “locked” (it wasn’t).
i humored the guy and asked for a help page from coinbase that listed “w-coinbase.com” as one of their official domains. they genius asked me to trust him, or i could talk to his manager who would share my ssn with me as “proof”.
i talked to the guy for like an hour asking him to put himself in my shoes, or explain why i couldn’t address the issue myself with a password reset or redoing my mfa setup. he got really angry, saying i was berating him for doing his job.
i suggested he give me a case number and i’d call back into coinbase’s support line. he gave me a six digit number and then hung up abruptly when i said i’d call him back.
it was glorious.
anyway, every one should have a feature like this.