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Making it clear when we're on a call with you to protect you from fraud (monzo.com)
4 points by edward on Oct 27, 2023 | hide | past | favorite | 2 comments


This reminds me of the time when my boss from then, was messing with the Bank.

For security purposes bank calls you and starts asking you "security related questions". For online they make you select an image and then answer next time what was selected before.

This was starting to get ridiculous amount of effort on him. So on the phone he started to mess with them. And asked the representative to select a poem and recite it every time they call. So that he would be sure that they are the callers really.

The dialog and represantatives frustration was priceless.


Nice feature




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