Yes, but Twitter was arguably doing a reasonably good job of that part of their mission. You can debate about the business side, it's not easy monetizing something like that but they showed rather a lot of restraint and if they messed up they fixed things.

The people that see this differently are typically the same people who believe that 'the Twitter files' were revelatory, when in fact they weren't. Strong overlap there with eternal Trump supporters and various complot theory proponents, I'm not sure what degree of evidence would be able to convince people like that.