Lessons learned when development teams engage on major customer escalations | Hacker News

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		Lessons learned when development teams engage on major customer escalations (waynehaber.com)
		1 point by waynesoftware on Nov 22, 2022 \| hide \| past \| favorite \| 1 comment

waynesoftware on Nov 22, 2022 [–]

When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.

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