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It can go the other way, the CEO at one company I worked at demanded that we have a rich, dynamic user experience with real time editing AND we fully support all the browsers that had visited the site in the last 6 months. We had people using Blackberry, IE6, Opera, Konqueror and stuff you've never heard of.

They were happy to force javascript but wanted it to work on early smart phones.

The VP product was losing her mind fighting the CEO over this.



Bizarre. It's like starting a parking lot business by trying to accommodate every vehicle you see driving by your site over 6 months. You could have Winnebagos, tractor trailers and more bizarre vehicles, none of which you should consider as viable customers.


Yeah, I've encountered this quite few times, especially as a consultant; "We won't turn away ANYONE!!!"

Edit: Ok, now I'm laughing the idea of having a reserved parking spot for trucks hauling giant windmill blades.


Well, maybe that parking lot example will help you in the future to explain why this is a dumb approach. Expanding the customer base has its own costs, so you obviously want to target some point of optimal return (revenue from customer - cost to support customer), otherwise you're just shooting yourself in the foot.


yeah ... I'm noting this analogy for future discussions.


> a reserved parking spot for trucks hauling giant windmill blades.

With the rise of renewable energies, there might be a business case hiding here... ;-)




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