I'm not familiar with pricing in this space, but $3.80 / MAU (says $3 for element product, then 0.80 for the chatterbox product on top) seems really expensive that you would have very specific use-cases (government, hospitals?) to use the product to want to pay the price for it.
It’s $3/MAU for the users who are using a fullblown Matrix client like Element on the server. Meanwhile users who are coming in via the lightweight Chatterbox client are only $0.80/MAU. And users who come in via federation are free.
Yeah. I can’t see any of the clients who are using our live chat solution paying almost $1/customer for chat. That would raise the bills of many of our clients by thousands of dollars a month.
