One learns a lot in a year. I said some things then that I wish I'd had more experience to back up; if I had, I probably would have tempered them more. That said, I also said this:
"Even if you absolutely have to raise prices across the board, I think three months of warning is the absolute minimum amount of time to give a customer base before you hit them with the increase."
We're doing that, with a unilateral offer to grandfather customers for 90 days.
In general, I still think grandfathering is best when possible, but when you realize your business isn't growable (and barely sustainable) at current prices then something's gotta give. We've put this price raise off too long, hoping to soften it with new features, etc., but it's a chicken and egg problem. We can't do what needs to be done without the resources to do it. So prices have gone up, and it's the next day and we're in a better spot to help all our (remaining) customers rock.
To be fair, grandfathering doesn't mean putting off a price raise for a limited amount of time, it means not changing the terms/policies/pricing for the duration of the account because they signed up with those and should keep them. You're simply giving them 90 days notice.
"Even if you absolutely have to raise prices across the board, I think three months of warning is the absolute minimum amount of time to give a customer base before you hit them with the increase."
We're doing that, with a unilateral offer to grandfather customers for 90 days.
In general, I still think grandfathering is best when possible, but when you realize your business isn't growable (and barely sustainable) at current prices then something's gotta give. We've put this price raise off too long, hoping to soften it with new features, etc., but it's a chicken and egg problem. We can't do what needs to be done without the resources to do it. So prices have gone up, and it's the next day and we're in a better spot to help all our (remaining) customers rock.