An app is constrained by the functionalities it is designer for.
Chatbot, OTOH, is more flexible as it may be able to verify questions, offers nuanced answers, improves over time without changing the interface, and can be backed up by real humans if needed. If it is working of course, which can be a big if.
Chatbot, OTOH, is more flexible as it may be able to verify questions, offers nuanced answers, improves over time without changing the interface, and can be backed up by real humans if needed. If it is working of course, which can be a big if.