While obviously not universally true, this bothers me about a large swath of current UX culture and it’s pushing me towards other types of design. Anyone who’s heard a UX conference keynote in the past ten years would think UX folks go into work every day making unbiased data, using it to identify users’ genuine needs, and championing those needs at every stage of product development. Sure, the suits call the shots, but does our software landscape indicate anybody really does that?
Many product folks just don’t seem honest, even with themselves, about what benefits users. Do you really think your users benefit from ”more relevant” advertisements? Because your users don’t. Are new services and content so beneficial to users that they’d forfeit their privacy to fund it? If so, why obfuscate your having made that choice for them? Why not make it opt-in? Does that dialog box popping up just at the right time really give that overstimulated and frustrated user a choice? Either answer those kinds of questions honestly or admit that you’re just finding the smoothest path to maximize revenue. The hypocrisy is infuriating.
Many product folks just don’t seem honest, even with themselves, about what benefits users. Do you really think your users benefit from ”more relevant” advertisements? Because your users don’t. Are new services and content so beneficial to users that they’d forfeit their privacy to fund it? If so, why obfuscate your having made that choice for them? Why not make it opt-in? Does that dialog box popping up just at the right time really give that overstimulated and frustrated user a choice? Either answer those kinds of questions honestly or admit that you’re just finding the smoothest path to maximize revenue. The hypocrisy is infuriating.
Give me a break.