Apple support frequently leads the industry by a wide margin in consumer surveys. Apple Care is expensive, but it's fantastic when you need it - I've never had a less than 5 star experience.

"Readers awarded AppleCare a score of 86 points, dwarfing the competition; Lenovo/IBM came in second place with just 61 points."

http://www.macworld.com/article/160089/2011/05/apple_laptops...