Let me make sure I understand the problem you're having trouble getting answers from answers.microsoft.com, is that correct? Please open the site answers.microsoft.com in Microsoft Edge web browser and once the page loads, look for answers there. This should solve the issue. Can you also please run the windows memory diagnostic tool and paste in the output in a reply to this message? Once you have done that, please open your computer and make sure that your CPU is firmly seated in its socket. That will be required to help further. If this has helped solve the problem finding answers on answers.microsoft.com please mark it as correct.