I wouldn't be surprised that is how they lost the majority of their user base. Everyone I know was on it, myself included, but once support was hampered around the time the AIM protocol died, most people around me left for Telegram and Signal.
It's amazing how much spinning happens in current media. The only people in the world who truly know how much this is are those who get the headlines before the stories are written and talked about, like day traders, who get it for speed reasons. It's cool, but it sucks it costs so much to get an unfiltered news source.
So yeah, ditched it