I don't think this is particularly 'honorable' or anything like that.. it's the only sensible stance for them to take.

Let's be realistic about this; for most people using heroku the alternative would have been bare ec2, and could easily have suffered the same fate as on heroku.

Everyone should feel positive that they got to spend ~60 hours just sitting around moaning about being let down, instead of having to sweat their nuts off attempting to rehabilitate crazy, suicidal infrastructure.

Even taking this downtime into account, heroku is still cost effective for me in a lot of cases.