I worked for 5 years at the most revenue-generating microsoft store in the world. We were near the official Microsoft campus. The short answer is that things started to change internally around 2017, where stores changed their hiring requirements and excised a lot of their top talent in favor of lower-paid, less enthusiastic management and employees. This has been a steady downhill process since - It is a shame that the stores will no longer be. I loved my time working there, and loved the people and connections I made there both personally and professionally. We genuinely went out of our way to make customers happy, no matter the cost. It was inevitable that kind of goodwill would be snuffed out by profit motive eventually.
It is disappointed.
I love Microsoft and their services. I do expect Microsoft will take their real effort and focus to customer, the end user, but looks like it will never happen.
I worked for 5 years at the most revenue-generating microsoft store in the world. We were near the official Microsoft campus. The short answer is that things started to change internally around 2017, where stores changed their hiring requirements and excised a lot of their top talent in favor of lower-paid, less enthusiastic management and employees. This has been a steady downhill process since - It is a shame that the stores will no longer be. I loved my time working there, and loved the people and connections I made there both personally and professionally. We genuinely went out of our way to make customers happy, no matter the cost. It was inevitable that kind of goodwill would be snuffed out by profit motive eventually.