Former NCR tech here. I can confirm the parent’s comment - we’d routinely have to validate/ensure jumpers based on entitlement. As for recovery, I worked for NCR once they regained their independence from ATT and they were still running themselves into the ground. By the time I left (around the era of the 7878) things improved slightly.
I don't think NCR really recovered till the NCR 7878 came out, setting the bar for a robust scale/scanner