Too late now; it was over a year ago and in another country; Didn’t bother keeping the dead watch when I moved. I also had enough time with it to discover that I, personally, didn’t get much value out of the “smart” features.

This happened during a hurricane evacuation and I went to an Apple store several states away while waiting for the airport at home to reopen so I could find out if there had been any damage (fortunately not). Of all the people I dealt with during that experience, Apple’s employees were uniquely unsympathetic to my situation, and I decided I didn’t want anything to do with them ever again.

The proximate cause was probably an impact as I treated it like the sports watch it was advertised to be. The separation wasn’t a failure of the glue, but a crack that traveled around the weak part of the glass where it is curved downwards to meet the bezel. There was a tiny nick that was the nucleus of the fracture that could have been caused by anything (in my case, probably some clay on a tennis ball).

The biggest issue for me was that I didn’t want to have to baby something that fragile, especially when it’s supposed to be a fitness object. And the completely professional, but uncaring and robotic, way their representatives handled the situation.