Sorry, should have been more clear. The case where she called the IRB was where the office completely messed up the consent process -- told her to disregard the first page of the consent, which was included in the package and included items that were directly relevant, and also didn't include materials referenced in the consent. Note, this was in a research/teaching hospital, where the consent notice includes consent for students to participate in the procedure, so that's why she called the IRB -- and they were very interested to hear what she had to say ...