Word is hard for detail-oriented people like programmers. I want to be able to control and tweak every single bit just the way I like it, and it frustrates me that it just seems to think it knows better a lot of the time, or that it doesn't let me undo its mistakes in any obvious way.

But when it comes out at the end, it usually looks fine. I try to remember that it's the paper-based outcome that Word is designed around, so ultimately for the intermediate digital artefacts "just fine" is good enough.

I'm not saying it's right, but most day-to-day users are probably fine with it.