> You'll mail the product in I'd imagine, and weeks later, maybe, you'll get one back?
I took my MacBook Pro 2017 in for a keyboard replacement. The AASP had to mail it in to Apple. It's now on it's second week in Apple's custody.
> Apple is pushing AppleCare+ to all laptops and phones, which means that accidental damage like this would be covered for a low, flat fee no matter what happened to your device
The low, flat fee only applies to cracked screens. I have a cracked camera lens on my iPhone X (a $7 part), and Apple wants $500 for a whole device replacement.
Not that this will make you feel better but the camera module (unless you’re suggesting they disassemble it, replace the glass, and glue it back together) has a raw part cost of $35. [1] Factoring in R&D, etc, a reasonable retail price would be closer to $70 than $7. Labor would easily be another $100-150. A “fair” price for this repair would be $200. I’m not defending Apple I’m just pointing out it’s not nearly as hyperbolic as you’re suggesting.
Sounds like the iPhone damage was accidental? Accidental damage can be covered by your rental or homeowners policy, and sometimes even your credit card for the first 90 days.
Yes, sometimes they have to send the laptops out and that is frustrating.
I took my MacBook Pro 2017 in for a keyboard replacement. The AASP had to mail it in to Apple. It's now on it's second week in Apple's custody.
> Apple is pushing AppleCare+ to all laptops and phones, which means that accidental damage like this would be covered for a low, flat fee no matter what happened to your device
The low, flat fee only applies to cracked screens. I have a cracked camera lens on my iPhone X (a $7 part), and Apple wants $500 for a whole device replacement.