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PagerDuty - San Francisco, CA and Toronto, ON

If you're looking for a start up that's growing quickly solving a real problem rather than selling ads, we're making the process of fixing technology problems better.

We're well-funded and growing like crazy, and currently hiring for engineering (all levels, in San Francisco and Toronto), sales, product, marketing, and everything else. A few highlights:

* Principal data engineer: a Cassandra / distributed systems expert who can help us scale and maximize its reliability (SF or TO)

* Principal security engineer: lead and build our security vision and roadmap (SF or TO)

* Applications / realtime engineering (all levels): join our cross-functional teams in SF or Toronto, ship value, have fun.

* Director of UX: lead and build our UX team (SF). We're also hiring for standard user experience designers.

* Sales (all roles, entry level to senior) (SF)

You'll find them all here: http://www.pagerduty.com/company/work-with-us/

If anything in particular interests you, feel free to email me if you'd like to chat more: dshack@pagerduty.com


This sort of mirrors how we do things at PagerDuty. Phone may be more reliable than SMS, but every telephony/messaging gateway fails sometimes. We use something like a dozen different phone/SMS gateways to prevent single points of failure, and do end-to-end testing of our SMS providers to check their uptime and latency.

Responders can customize their notification methods (push, SMS, phone, and email) and rules, so you can do things like get a lightweight push notification when an alert happens, and then a phone call 2 minutes later if you haven't acknowledged the incident. Teams get escalation timeouts that forward alerts up the chain if the primary hasn't responded after a period of time.


Thanks for posting this! I'm on the product team at PagerDuty, and this lines up with a lot of our thinking on how to effectively design alerting + incident response. I love the line "Pages should be urgent, important, actionable, and real."


I'm always happy to chat about this topic; feel free to drop me a line.


I love webscript.io, and am part of the second group – I want to accomplish some sort of webhook-based workflow, with minimal effort or scaffolding. I've used it a few times for hackdays, and it's great how simple + fast it makes it to go from an idea to a rough implementation.


What he said– here's some more folks we want:

Data Engineer (SF): http://jobsco.re/XoPJjX

Our aim is to help everyone at the company make faster and informed business decisions with data. You'll be playing an integral role in building tools and infrastructure to clean, store, explore, and report on the data we have here at PagerDuty. We are looking for an engineer who is not afraid to get their hands dirty with all parts of the data warehouse code base -- we solve problems using Ruby, Python, Pandas, JavaScript, SQL, BigQuery and Google Apps Script.

Operations Engineer (SF): http://jobsco.re/1qPLKtN

As a seasoned ops expert, you understand the importance and impact that good operations can have on the rest of a product and the positive ripple effects that it can have across an entire engineering organization. You have written vast amounts of code and have solved multiple problems by automating your way out of them. You have replaced yourself time and time again with your code. We don't require any experience with any particular technology, but you should have good knowledge of at least one scripting language, (Ruby, Perl, Python, etc), and have used at least one config management system (Puppet, Chef, Ansible) before.

Realtime Engineer (SF, Toronto): http://jobsco.re/1u72QB0

You’ve worked on distributed and highly available systems. You’ve had experience with different system architectures, and have opinions about what works and what doesn’t. Concepts like consistency, availability, real-time dispatching, and distributed queueing aren’t merely buzzwords for you, and you've worked on enough mission critical software to know that reliability comes from a fault-tolerant design checked by an extensive test plan.. You should have a broad background in CS fundamentals, know your way around a RDBMS, and ideally be somewhat familiar with NoSQL tech and use cases.

Senior Software Engineer (SF): http://jobsco.re/1ogPgFM

We're building out our long-term architecture and that involves designing, implementing, and maintaining new services and APIs for our users, both internal and external. You know what good and bad architecture looks like, and you want to be able to spread good architecture wherever you go. You understand the complexities of designing systems that are robust, and the trade-offs required to build something that many can use.

Senior Website Marketing Manager (SF): http://jobsco.re/XoSgdV

Are you a Marketing Rockstar with experience managing revenue-generating B2B websites and shaking up the digital marketing world? We are looking for an accomplished marketer who will help lead PagerDuty’s website. That means you are the person responsible for strategy, planning & execution of all PagerDuty’s web properties and website programs to accelerate revenue, effectively target existing and new markets, and building model for conversion and efficiency. You are a key player in driving direct revenue for the company through ecommerce, as well supporting a fast-growing sales organization that needs a growing number of qualified leads.


Why is there a split between Toronto and SF?


Ricoh kind of attempted this (albeit mirrorless, not SLR) with the GXR series: http://www.ricoh.com/r_dc/gxr/features.html

If I understand correctly, the body has the grip, LCD, and processor, and you can swap out individual APS-C/lens combo cartridges.


My bad! Here's the actual link: http://www.pagerduty.com/jobs/


I'm the author of the post. Good point– it's definitely more of a 2560p+ than a real 4K display.

I was tempted by the UP3214Q, but 32" just seems way to big for my needs, both from a desk-space perspective but also because of PPI. What I like about my retina macbook is that it's 2560x1600 on a 13" screen (227ppi) vs the Dell's 140ppi.

The other win here is just the ease of switching inputs– if there was a standalone thunderbolt/USB3 KVM, or even a well put together DP2/USB3 KVM I'd happily buy that. As far as I've seen, though, most KVMs are one or more of: USB2 only, ugly and clunky, or crazy expensive.


No problem - at first glance I thought the res looked pretty high, however once I started doing some quick math it didn't add up.

Yeah, I haven't seen any TB2 docks yet. Most seem to be just TB1. In my specific case I use the wireless keyboard and trackpad, so it ends up just being the minidp cable, power and headphones. Which granted is more than just a single TB cable, but not too bad.

In terms of the PPI, the effective size of elements on the screen of a 15" rMBP at 1920x1200 is 147ppi. So the 140ppi of the UP3214Q works out really well together. While not quite as smooth as the retina screen, it feels much nicer than the common 27" and 30" displays that I've used in the past.

In terms of the physical size, it does feel large, but for right now I have it on a small corner desk at my house and it fits snugly.


This is maybe an option, if it ever ships:

http://zenboxx.com/

Combines power, USB, and thunderbolt in a single adapter.

I use a wireless keyboard as well, but the value to me is being able to switch peripherals between a mac and a pc without a bunch of unplugging. Someone below suggested Synergy, though, which I might try.


I use a Belkin Thunderbolt dock. Does all that and more. Firewire, GigE, etc.

Well, not strictly true, power and a TB cable out the MBP. But from what I heard, the Zenboxx is slip sliding away.


That does look interesting. It appears it is pass-through for the thunderbold/minidp and power, but then the audio and USB are from the USB. Thanks for the link!


You can just use Synergy. It will turn off the display that the keyboard and mouse aren't on, so the monitor will hopefully auto-switch to the other input.

Failing that, most monitors have a serial command interface, so you can just tell the monitor to switch inputs when the keyboard and mouse move to the other display.

You're right though, there are no acceptable DisplayPort KVMs for less than $700.


> Failing that, most monitors have a serial command interface, so you can just tell the monitor to switch inputs when the keyboard and mouse move to the other display.

Really? I sincerely hope so because it would be a boon if they did, but I'm not sure they do (Dells for example), but I would love to be proven wrong! I would love to be able to switch monitor inputs using a programmable mechanism rather than (usually) clumsy OSD menus.


Is synergy smooth enough for gaming?


In my experience Synergy is a little wonky. It gets you about 90% of the way to what you want.

However, for gaming I would think it would be tough - I would think it would be easy to accidentally switch back to the other machine in the middle of the game.


You can hit scroll lock to lock the mouse to 1 screen. As long as you game on the synergy server machine there is no problems.


Just make sure your inputs are connected to the machine you do gaming on. If you do gaming on both, then this might not be an option.


Yeah, what I really want is 4k in 24" with this feature-set. The Dell 2414Q is almost there, but without thunderbolt support: http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l...


San Francisco, CA and Toronto - PagerDuty (YC '10)

At PagerDuty, we are building an alerting and incident tracking system to help IT operations groups detect and respond to issues. Startups, Fortune 500 companies, and everything in-between rely on us to alert them quickly when they have operational troubles. We’ve got interesting technical problems in spades, but we’re still very much a startup. We're hiring for pretty much everything, technical and non-technical alike.

We don’t hire based on experience with a handful of tools. Instead, we want smart, capable, and experienced people who can learn our tools quickly (and suggest new ones!) as needed. Experience with our stack is just a bonus.

Job list:

GROWTH AND INTERNAL TOOLS Business Intelligence Analyst Software Engineer - Biz Tools

MARKETING Marketing Analyst Product Marketing Manager Senior Web Developer OFFICE ADMINISTRATION Vibe Manager

PLATFORM ENGINEERING Senior Software Engineer

PRODUCT Senior Product Manager UX/Interaction Designer San Francisco, CA

REALTIME ENGINEERING Realtime Software Engineer Realtime Software Engineer (SF and Toronto positions available) Senior Realtime Software Engineer

RECRUITING Technical Sourcer - Contract

SALES Account Executive Customer Success Representative

WEB ENGINEERING Intermediate Software Engineer

See the full job descriptions at http://www.pagerduty.com/jobs/


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