I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players.
I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.
I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the redemption process to get the year of service didn't work for me. I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.
My friend, who bought a Pixel around the same time, also wasn't able to get the year of Gemini they were promised.
That same friend has a Google One subscription, billed through their phone carrier. Recently, Google (or the provider?) discontinued that specific Google One plan, as well as the option to bill via your carrier. This was all covered in an email sent to my friend. As consolation, the email explained, my friend was given the option to switch to a different plan, billed monthly by Google (instead of their phone carrier), with 6 months free. Except, the new plan, and the 6 months free, wasn't selectable as a plan type for their account. So my friend emails Google about it and, to my complete lack of surprise, Google was unwilling/unable to provide any resolution.
At this point, I legitimately don't understand why, unless I had no other option, I would pick Google for services. They clearly put no real effort into resolving any service issues for any customer that's not spending millions with them.
I agree with your sentiment, but I wanted to call out that they've always been just as evil as other big tech companies.
I think their motto of "don't be evil" was some pretty clever PR.
I started questioning it c. 2008 when they ghosted me on resolving an issue with my blogspot site that was a bug in the platform. All I could get was a condescending non-response from a "diamond" volunteer on a forum. They were apparently the gatekeepers to reaching actual support.
I definitely don't think they've ever been super nice, but I still they still have a few much more user-friendly approaches than others. E.g., one of the reasons I bought a Pixel is that Google is one of the only phone makers that manages to have respectable security practices and still respects users enough support them choosing to modify the software on their devices and run alternate operating systems.
I think their "Don't be evil" was pretty close to the truth, as much as it can be for large corporations, until around the time Google purchased DoubleClick. That was in 2008, so that seems to match your experience.
Back in the day they bought Feedburner, and merged it with their internal equivalent. In that process, my subscriber list was affected. They apologized and even sent out some swag. That was nice, for a small inconvenience at the time.
Disagree. Even with their issues, they're still less evil than MS, Apple and especially Oracle or Meta.
If they didn't have all their issues (discontinuing products, bad customer service) they'd probably be bigger than MS and Apple combined. But here we are.
Also for better or worse, I pay for bundled Google storage + Gemini and YouTube separately, it's still worth it, even without free months or whatever. And still better than being in MS or Apple's ecosystem.
They sold me a Pixel phone with a broken battery (I think 6a? Where the battery fails after 400 charging cycles). I got an email and the offer to just get 100$ in cash from them instead of sending my phone away to get it fixed. I never received the money after filling out all the forms. Fuck google.
> I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players.
It's been a decade since Google broke their promise not to use information gleaned from your use of their services to sell ads.
> Google quietly erased that last privacy line in the sand — literally crossing out the lines in its privacy policy that promised to keep the two pots of data separate by default. In its place, Google substituted new language that says browsing habits “may be” combined with what the company learns from the use Gmail and other tools.
Anyone have an idea whether it would be practical to go to small claims court? I'm curious if this is a path consumers can take if a corporation breaks an agreement?
Depends on your jurisdiction, of course. (I am not a lawyer and this is not legal advice, merely my impressions). In the UK this would likely be worth it if the injury is a specified financial amount. So for people who have paid for something and simply not got it, a small claims court is a good bet for getting a refund. A lot of the time however, the injury is in the consequences of relying on one of these companies services, and having it withdrawn without notice, as in the OP. Usually, you want service restored, as that is in fact the least costly action for both sides. But small claims courts (in the UK) do not make that kind of order. In theory you could sue for the financial consequences of the abrupt withdrawal, but I'd guess that's too complicated for a small claim.
It took me 13 years to get them to unban my adsense account. To this day I still have no idea what happened and have assumed it was a competitor sending fake clicks or something.
>I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the redemption process to get the year of service didn't work for me. I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.
I fixed this by deleting the subscription data for Google One (which also refunded me a prorated amount for my Google One plan), and then waiting a day.
Same. Purchased Pixel 9 Pro XL, didn't get my year of Gemini or Google One, technical missuport couldn't be bothered circling between all the investigation steps I did and re-did already and tej "fixes" that have been verified ate not fixing anything.
"Support" agents couldn't be bothered - this feels like AI trapping me in the tarpit maze to save a few USD on the disk storage and infefence cost, effectively scamming me.
> ... my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.
When you pay for Google Workspace you are the client, not the customer and they do answer phone calls for support. The only two times my wife and I needed them for our SMEs, they picked up the phone and helped us resolve our issues. Super professional too. Haven't needed to give them a call in something like 8 years now.
Don't know about Pixel phone and Google One subscriptions but for SMEs Google Workspace is a godsend: it's incredibly cheap per employee and it's the way out of the Microsoft mediocrity. Everything only requires a browser, no matter the OS (wife works from Linux and now added a Mac Mini, for example): Windows can, at long last, get the middle finger in SMEs.
I'll forever be thankful to Google for allowing me to help many people get rid of Microsoft products, including Windows.
unfortunately hosting your own email server is nearly impossible if you want reliable delivery. If
you don't care about being put in the spam box then it can work.
My thinking is that I'd pick this, because I can't just plug a Mac into a slot in my server and have it easily integrate with all my other hardware across an ultra fast bus.
If they made an M4 on a card that supported all the same standards and was price competitive, though, that might be a good option.
Maybe, but I don't think that distinction matters here. Surely you're not contending that it counts as doxing every time someone collects data from multiple public sources?
I've always understood doxing to be PII, which aliases aren't, AFAIK, unless they're connected to a real person. And, to my knowledge, everyone is contending that the names in the blog post are all aliases. And, regarding aliases, I've never understood it to be doxing for someone to say "FakeNameX and FakeNameY appear to be the same user."
So, to me, the thing that makes it not look like doxing is that it simply doesn't meet the basic definition of doxing. It provides no PII.
You're both right. Combine the two and you get what doxxing originally was:
"Dox" is short for "documents", and it originally referred to compiling a multi-page document of all known personal information, using disparate public sources: name, address, phone, email, employer, family members, family address/phone etc, etc, etc. It came from troll boards and was designed to make it easy to harass targets.
The term got significantly watered down when it got out to the broader internet.
I'm also skeptical that it's impossible to get an LLM to reproduce some code verbatim. Google had that paper a while back about getting diffusion models to spit out images that were essentially raw training data, and I wouldn't be surprised if the same is possible for LLMs.
There was a security auditing firm that came out a few days later claiming they'd found a chip, similar to the one Bloomberg described, during a security audit.
It's still nothing concrete, though. Their CEO basically said that they'd found one and that they couldn't say much more about it due to an NDA.
There also was a CEO of a hardware security company that came out and said that his firm had found an implanted chip during an audit. IIRC, he was convinced that it was very unlikely to be limited to Supermicro hardware.
> he was convinced that it was very unlikely to be limited to Supermicro hardware
Yep. This was why there was a significant movement around mandating Hardware BOMs in both US and EU procurement in the early 2020s.
Also, the time period that the Bloomberg story took place was the late 2000s and early 2010s, when hardware supply chain security was much less mature.
I wonder what impact that kind of publicity had on their firms’ business…
I’m sure a brief glance at his shares and the company’s share price was enough to convince him that the “problem” was unlikely to be limited to just SuperMicro.
Amazing coincidence that his company could help others find out if they were impacted!
It depends on what you consider confirmed. It was kind of corroborated, at least. There was a CEO of a hardware security firm that came forward after the original article. He claimed that his firm had actually found a hardware implant on a board during a security audit. It wasn't exactly as Bloomberg described, though.
His take was that it was very unlikely that it impacted exclusively Supermicro, though.
I don't think it was a confirmed story. That is, the tiny "grain of rice" size Ethernet module that CEO of a security audit company allegedly found, was not present in other SuperMicro servers. SuperMicro itself, as well as it's buggest customers did not confirm the findings.
From what i recall, the story was very vague, there were no pictures of the specific chip, no pictures of the motherboard of the motherboard that would include serial, i.e. no details that would accompany a serious security research.
The only photo I saw of the "hidden Ethernet module" was a ceramic RF filter or diplexer, basically a passive $2 part that does nothing on its own, and that would have stuck out like a sore thumb if actually installed in the area where it was depicted.
Just a random surface-mount component that someone pulled off another board or found on the floor behind a workbench. Allegedly.
They did dumb things like limit memory availability in dev mode, though. Also they require a government ID to enable dev mode (but at least the quit charging $100 for it!). And they made it so you can't enable dev mode on consoles that are banned from Xbox services.
I understand it's still more than most console makers do, having dev mode at all, but it's maddening to me that Microsoft made dev mode so annoying and limited. I'd honestly just rather a hack be available so we have the option of using the entire memory or repurposing banned consoles.
I'm confused about that. I was pretty sure that Google's policy was that, while they'll delete inactive accounts, the addresses don't become available for use. I thought those addresses were basically dead.
But at least one poster says they're reusing addresses.
I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.
I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the redemption process to get the year of service didn't work for me. I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.
My friend, who bought a Pixel around the same time, also wasn't able to get the year of Gemini they were promised.
That same friend has a Google One subscription, billed through their phone carrier. Recently, Google (or the provider?) discontinued that specific Google One plan, as well as the option to bill via your carrier. This was all covered in an email sent to my friend. As consolation, the email explained, my friend was given the option to switch to a different plan, billed monthly by Google (instead of their phone carrier), with 6 months free. Except, the new plan, and the 6 months free, wasn't selectable as a plan type for their account. So my friend emails Google about it and, to my complete lack of surprise, Google was unwilling/unable to provide any resolution.
At this point, I legitimately don't understand why, unless I had no other option, I would pick Google for services. They clearly put no real effort into resolving any service issues for any customer that's not spending millions with them.
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