Yeah I've got a ton of recommendations for Hours by other people. Problem is that it's a very basic time tracker. Plus you said you're paid by the day. What if I'm working with contractors by the hour? I gotta know they're working their required hours.
Well, it will track hours but my requirements are just "arrive/leave" tracking. I could have a bunch of timers per day depending on which work I was doing (but I only work on one project) and add things like lunch breaks etc.
Nice article! And I totally agree with the free users eating up support point. I was briefly part of the support team of another startup and I know it as a fact that there is nothing more agonizing than to see you falling short of time to support your paid clients. The thing is you can't give low priority to free users support requests since then they'll rant about your tool on social media and that's negative publicity for you.
In my opinion, I think no free plan should offer any support.
No support for free seems good but it's very hard to do. People will always look for support no matter if you say that you don't offer it. They will bash you on twitter or something. :)
I agree from a business standpoint, I recently downgraded from a paid plan to a free plan on a social media service because I wasn't satisfied with the support efforts.
That's even worse considering you're paying them to do just that. What are the chances that changes in the free plan? It's kind of a red flag for companies that can't muster something as simple as customer support.
