"A lot of times people have trouble translating percentages into real numbers. She had also been wronged by being charged 5% more than she should have.
However if she had thought this decision out in the terms that we just have, I doubt she still gets that refund."
Hindsight is always 20 20. Still once you here someone say they have to get a manager involved you know it's going to take at least a few minutes.
Sure, but by that time she had already committed to getting her money back. People don't constantly re-evaluate their decisions as new information comes in. They're not machines.
I agree with you, but $0.37 ins't going to be the difference between losing your house and not. And if it is there are lots of things you can do in 15 minutes that will earn you a lot more than that.
You could save $300 or more on car insurance. (I'm sorry I just had to)